Frequently Asked Questions
We answer your most burning questions!
Products
How to cook your products?
Each product page contains a section called Preparation, which contains many cooking tips. Check it out without moderation! If you still have questions, do not hesitate to contact us via the chat module or by email .
Are your products organic?
Each product's certifications are displayed on their individual pages. Wild-harvested products are difficult to obtain organic certification because the harvesting locations vary from season to season, but they are still hand-picked, natural products. It's hard to get any purer!
Do your products have health benefits?
Many of our products have many virtues, but what really interests us is their taste, because our playground is the kitchen. We leave health to other experts!
If you would like advice on the medicinal aspect of any of our products, we recommend that you consult a healthcare professional.
Do you deliver fresh or frozen products?
In order to preserve their freshness as much as possible, we do not deliver them, but you can select the in-store pickup option and pick them up at our delicatessen on Ontario Street .
Do you pick all your produce yourself?
Instead, we chose to surround ourselves with experienced professional pickers, who work according to the rules of the art and, above all, with respect for the resource.
Our network of pickers spans Quebec and even Canada, allowing us to offer you more diverse products from a variety of regions, from the forests of British Columbia to the shores of the Gaspé Peninsula.
I have allergies. How do I know if I can consume your products?
Each product page contains a list of ingredients. Just check it out! Please note that our facilities process allergens such as nuts and mustard.
Where do your products come from?
It depends on which ones! But our philosophy is to source locally, as close as possible.
Each product page includes a Provenance section that you can easily consult to find out the provenance of a particular product.
You can also rely on the Aliments du Québec or Aliments préparés au Québec certification which appears on the pages of the products concerned.
Are your products environmentally friendly?
Respect for the environment is one of our driving values. Our wild-harvested products adhere to the principles of responsible harvesting.
Local food contributes to the reduction of greenhouse gases generated by the transport of goods.
We carefully package your orders in compostable, recyclable or reused packaging.
Delivery and returns
What is the order processing time?
This is the time between when you place your order and when we ship it. We always work as quickly as possible, but we reserve 1 to 4 business days to process your orders. Thank you for your patience!
How long does delivery take?
Typically, delivery takes 2-9 business days, excluding order processing time.
How much does delivery cost?
In Quebec, delivery is free for orders of $100 or more. For other orders, the shipping fee is $11.99.
Do you deliver outside of Quebec?
Not at the moment.
